WE are looking for a customer-oriented service representative for Reactive & Wordline One projects in Greece & abroad.

Responsibilities

• Manage incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions
• Follow communication procedures, guidelines and policies
• Improve and update help desk documents

Requirements

1. Strong phone contact handling skills and active listening
2. Familiarity with CRM systems, practices
3. Customer orientation and ability to adapt/respond to different types of characters
4. Excellent communication skills
5. Ability to prioritize, and manage time effectively
6. Bachelor’s degree or equivalent experience

, πλήρης απασχόληση, αορίστου χρόνου, μερικώς εξ αποστάσεως, 10:00-17:00