Customer Service Representative
Νέα Ιωνία (Άγιοι Ανάργυροι) - Εξυπηρέτηση Πελατών - Call Center - Client Service
WE are looking for a customer-oriented service representative for Reactive & Wordline One projects in Greece & abroad.
Responsibilities
- Manage incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions
- Follow communication procedures, guidelines and policies
- Improve and update help desk documents
Requirements
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems, practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills
- Ability to prioritize, and manage time effectively
- Bachelor’s degree or equivalent experience
Τελευταία τροποποίηση: Δευτέρα 15 Απριλίου 2024